Return an order

Planet54.com offers consumers free delivery of all orders over R 400

The free deliveries are subject to the following conditions:

1.The total basket value of the purchase must be R 400 or more.

2. This may constitute a single item, or multiple items totaling R 400 or more.

3. Should the consumer return one or more item after having received the free shipping, thereby dropping the total basket value or total value of the purchase to below R 400 then that consumer shall be liable for shipping charges as determined by Planet 54. This may include promotions or combo deals that constituted to the Free Delivery

4. Planet 54 reserves the right to levy shipping charges at its discretion where there has been abuse or misuse by consumers of the free shipping offer.

To read complete terms and conditions please click here

Would you like to return something you have ordered? Make a note of the order number you are looking to return a product from. You will need this at the next screen.

Should the consumer return one or more item after having received the promotion, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges of the product and transport changes as determined by Planet 54. Standard shipping charges are R75.

If a return is declined due to not following our terms and conditions, the customer is liable for charges that may occur.