Return an order

Dear valued client, kindly note that due to the national lock down our phone lines will not be accessible you may reach us via email at help@planet54.com. All pending refunds will be processed once the lock down is over nor will any returns be accepted during this period until after the lock down.

Planet54.com offers consumers free delivery of all orders over R 100.00

The free deliveries are subject to the following conditions:

1.The total basket value of the purchase must be R 100.00 or more.

2. This may constitute a single item, or multiple items totaling R 100.00 or more.

3. Should the consumer return one or more item after having received the free shipping, thereby dropping the total basket value or total value of the purchase to below R 100.00 then that consumer shall be liable for shipping charges as determined by Planet 54. This may include promotions or combo deals that constituted to the Free Delivery

4. Planet 54 reserves the right to levy shipping charges at its discretion where there has been abuse or misuse by consumers of the free shipping offer.

To read complete terms and conditions please click here

Would you like to return something you have ordered? Make a note of the order number you are looking to return a product from. You will need this at the next screen.

Should the consumer return one or more item after having received the promotion, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges of the product and transport changes as determined by Planet 54.

If a return is declined due to not following our terms and conditions, the customer is liable for charges that may occur.

I accept the terms and conditions

Continue with return process Return Policy

Return an order

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